Report export & wait

Opportunity Operations Correlation key: report_ref · 88.4%

Still worked by hand end to end — 1.8 h/week across everyone who runs it.

Case footprint: median 26.9 h elapsed, 16m 48s of it hands-on, across 4 work sessions and 1.1 calendar days. 9 of the 9 happy-path waits exceed the 150 s idle-gap threshold, but a gap only ends a work session when it outlasts one (59 min, the fleet's mean). 5 of them do, which is why this case is worked across 4 sittings.

Cases: 121
Activities: 10
Variants: 26
Median throughput: 26.9 h
p95 throughput: 8.7 d
Working time / Waiting time: 16m 48s / 26.6 h
Rework: 23%
Fitness: 0.84
Precision: 0.63

No filters — showing every case

121 of 121 cases (100%)

Directly-follows map

Discovered from the event log. The editable automation design is the last tab.

showing 10 of 10 activities · 100% of activity instances covered

Geometry is computed at build time, so nothing reflows when you filter. 2 of 42 directly-follows relations sit below the 0.20 noise threshold and are hidden; together they carry 0.2% of transitions.

Node fill 0–20%20–40%40–60%60–80%80–100% Happy path Loop back Self-loop

Five discrete steps. Edge thickness is a square-root scale on frequency, so the busiest edge is 8 px and the quietest 1 px.

Where the hours go

Edges ranked by total recoverable waiting time, not mean.

8.3% working 91.7% waiting · mean 4.3 h · p95 14.5 h · 120 cases affected · 15.7% of total cycle time
11.3% working 88.7% waiting · mean 3.5 h · p95 12 h · 113 cases affected · 12.3% of total cycle time
8.7% working 91.3% waiting · mean 3.2 h · p95 10.8 h · 100 cases affected · 11.1% of total cycle time
4.4% working 95.6% waiting · mean 3 h · p95 10.1 h · 102 cases affected · 9.3% of total cycle time
10.4% working 89.6% waiting · mean 2.5 h · p95 8.4 h · 112 cases affected · 8.6% of total cycle time

Variant explorer

One row per distinct end-to-end activity sequence, ranked by case count. Row 1 is the happy path and every other row is column-aligned to it, so deviations read as vertical discontinuities.

Top 12 variants cover 88.3% of cases.

Select exactly two variants to compare.

#	Variant	Sequence	Cases	% of cases	Cumulative	Median	p95	Steps	Δ vs happy path	Conformance	Compare
1	V-01 Happy path	OREXWBDFOWFDSWFP	30	24.8%	24.8%	20.5 h	4.6 d	8	—	Conforming	Compare V-01
2	V-02	ORWBEX^×2WBDFOWFDSWVTFP	10	8.3%	33.1%	26.9 h	7.6 d	10	+2 · 6.4 h	Deviating	Compare V-02
3	V-03	ORRBEXRBWBDFOWFDSWFP	9	7.4%	40.5%	28.3 h	5.2 d	10	+2 · 7.7 h	Deviating	Compare V-03
4	V-04	OREXWBDFOWFD^×4SWFP	9	7.4%	47.9%	32 h	7.5 d	11	+3 · 11.5 h	Conforming	Compare V-04
5	V-05	OREXWBRBDFOWFDSWFP	9	7.4%	55.3%	19.8 h	6 d	9	+1 · -43m 50s	Deviating	Compare V-05
6	V-06	VTOREXWBRBDFOWFD^×3SW^×4FP	8	6.6%	61.9%	45.7 h	11 d	15	+7 · 25.1 h	Deviating	Compare V-06
7	V-07	OREXWBDFOWFDVTSWFP	8	6.6%	68.5%	24.3 h	5.7 d	9	+1 · 3.8 h	Deviating	Compare V-07
8	V-08	OREXWBDFOWFDSWFP	8	6.6%	75.1%	19.7 h	3.8 d	7	-1 · -49m 58s	Deviating	Compare V-08
9	V-09	OREXDFWBEXDFOWFDSWFP	7	5.8%	80.9%	27 h	6.6 d	9	+1 · 6.4 h	Deviating	Compare V-09
10	V-10	OREXWBDFOWFDSW^×3FP	7	5.8%	86.7%	28 h	6.3 d	10	+2 · 7.5 h	Conforming	Compare V-10
11	V-11	OREXWBDFOWFDSW^×3VTFP	1	0.8%	87.5%	28.1 h	5.1 d	11	+3 · 7.6 h	Deviating	Compare V-11
12	V-12	OREXWBDFOWFD^×4SWVTFP	1	0.8%	88.3%	36 h	6.6 d	12	+4 · 15.5 h	Deviating	Compare V-12
—	Other variants (2) · 1.7% of cases	Activity sequence —	2	1.7%	100%	—	—	—	—	—

16 variants (61.5% of all variants) occur exactly once, together 13.2% of cases.

Variant distribution

Rank on a log scale against cases on a log scale, with cumulative coverage on the right axis.

Cases (log scale) Cumulative coverage (%) Variant rank (log scale) 9 variants cover 80% of cases

Variant comparison

Two variants on the same alignment columns. Colour says which side; hatching repeats it, so the diff survives greyscale.

Variant A

Variant B

A · V-01

Merged activity set

B · V-02

Merged activity set

Every alignment column, coloured by which side uses it.

In both Only in A Only in B In neither

List of changes

Side by side
Side by side	A	B	Δ

Attributes associated with each branch

These are associations measured on the log, not causes. Every rule prints the number of cases it was measured on.

Export size (MB) `report_size_mb`

116 of 121 cases · 3.8% missing

Export size (MB) (1–42) cases

Rule statements

Ranked by lift × support. Each rule is a sentence you can read aloud.

When period_end = true → the case takes “Retry the failed build” in 75.9% of cases (baseline 25.6%, lift 2.96×, n = 74).
75.9% confidence 25.6% baseline 2.96× lift n = 74
When schedule_window = On demand → the case takes “Retry the failed build” in 91.8% of cases (baseline 25.6%, lift 3.59×, n = 28).
91.8% confidence 25.6% baseline 3.59× lift n = 28
When department = Finance AND shift = Afternoon → the case takes “Validate totals” in 64.7% of cases (baseline 26.4%, lift 2.45×, n = 10).
64.7% confidence 26.4% baseline 2.45× lift n = 10
When report_size_mb > 29.2 AND period_end = true → the case takes “Validate totals” in 55.2% of cases (baseline 26.4%, lift 2.09×, n = 8).
55.2% confidence 26.4% baseline 2.09× lift n = 8

Decision point

Pick an exclusive choice in the map to see its branch shares and the attributes that discriminate between them.

Decision point

Branch

Wait for the report to build100 · 82.6%
Retry the failed build12 · 9.9%
Download file8 · 6.6%
Open work item2 · 1.7%
Validate totals1 · 0.8%

Pick an exclusive choice in the map to see its branch shares and the attributes that discriminate between them.

Conformance against the reference model

Reference model v3, 23 Jun 2026

Fitness0.84

Precision0.63

Fitness and precision trade off; we report both rather than a single model-quality score.

Conforming cases — 48 (39.7%) Non-conforming — 73 (60.3%)

Deviations by type

A deviation is not necessarily an error — it is behaviour the reference model does not allow.

					Breaks conformance
Activity retry	42	34.7%	6m 46s	4.7 h	—
Loop back	22	18.2%	10m 10s	3.7 h	—
Invalid activity	56	46.3%	58s	54m 08s	Breaks conformance
Skip	28	23.1%	34s	15m 52s	Breaks conformance
Exclusive-choice violation	9	7.4%	30s	4m 30s	Breaks conformance
Invalid start/end	8	6.6%	0s	0s	Breaks conformance

Conforming cases over the window

Conforming cases (%) · 16 Jun – 13 Jul 2026

Conforming cases (%)16 Jun – 13 Jul 2026

Rework and loops

Self-loops and loop-backs, with loop inflow, outflow and net gain.

Activity	Kind	Self-loops	Cases affected	Mean repeats	Loop in	Loop out	Net gain	Total waiting
File the document	Self-loop	48	19	3.53×	48	37	+11	2.2 d
Switch application	Self-loop	42	18	3.33×	42	32	+10	15.7 h
Download file	Loop back	0	17	2×	17	16	+1	2.1 d
Request export	Loop back	0	13	2×	13	13	0	28.4 h
Filter to the period	Loop back	0	12	2×	12	10	+2	25.4 h
Wait for the report to build	Loop back	0	12	2×	12	12	0	3.6 d
Switch application	Loop back	0	10	2×	10	9	+1	2.6 d
Request export	Loop back	0	9	2×	9	7	+2	3.9 d

Rework cost €8,158–12,237 · 28 cases · 408 h Costed at the €25/h loaded rate used everywhere in this dashboard.

Cases

Showing 16 of a 40-case sample drawn from 121 cases, across the 24 variants listed on the Variants tab. The totals above are exact; this table is sampled.

Variant				Roles	Departments		Conformance
V-08	2026-07-13 13:00:27	2.4 d	7	Sales DevelopmentOperations Lead	opssales	0	Deviating
V-14	2026-07-13 11:41:45	34.1 h	9	Operations Lead	opssales	0	Deviating
V-06	2026-07-13 10:28:01	23.2 h	15	Operations Coord.Sales Development	opssales	5	Deviating
V-06	2026-07-13 09:12:57	25.6 h	15	AccountantOperations Lead	opsfinance	5	Deviating
V-21	2026-07-09 08:41:18	33.6 h	11	Operations Lead	opssales	2	Deviating
V-21	2026-07-08 10:20:55	34.4 h	11	AccountantOperations Lead	opsfinance	2	Deviating
V-05	2026-07-06 10:57:15	11.9 h	9	AccountantOperations Lead	opsfinance	0	Deviating
V-06	2026-07-03 16:34:05	12.5 h	15	Operations Coord.Accountant	opsfinance	5	Deviating
V-02	2026-07-03 11:47:38	42.9 h	10	Sales DevelopmentAccountant	ops	2	Deviating
V-07	2026-07-03 11:42:05	2.1 d	9	Sales DevelopmentOperations Lead	opsfinance	0	Deviating
V-01	2026-07-03 11:07:15	3.1 d	8	AccountantOperations Coord.	opsfinance	0	Conforming
V-23	2026-07-02 16:57:08	14.9 h	14	Operations LeadOperations Coord.	opssales	5	Deviating
V-03	2026-07-02 15:41:11	37.7 h	10	Operations LeadOperations Coord.	ops	1	Deviating
V-10	2026-07-02 10:08:46	30.8 h	10	Operations Coord.Accountant	ops	2	Conforming
V-06	2026-07-01 16:32:33	3.2 d	15	Operations LeadAccountant	opsfinance	5	Deviating
V-09	2026-07-01 13:51:44	26.4 h	9	AccountantOperations Lead	ops	2	Deviating

16 of 40

Opportunity 88% confidence

Automation design

The Map tab is what the event log shows. This is the automation you are designing from it.

CRM (web)ERP clientChrome

1.8h reclaimed / week across everyone who runs it

Case V-01 Conforming

—

· Process: Report export & wait · Correlation key report_ref

Total duration

Working Waiting Steps · Rework

Field	Value
`report_ref`	RPT-2026-15112
`account`	Kestrel Logistics GmbH
`amount_eur`	€4,989.32
`region`	Iberia
`owner_role`	Sales Ops
`contact_phone`	+34 ••• ••• 917 · masked at capture (Phone number masked at capture)

Field	Value
`report_ref`	RPT-2026-38191
`account`	Havensmark Trading NV
`amount_eur`	€28,725.44
`region`	DACH
`owner_role`	Sales Ops
`contact_phone`	+34 ••• ••• 852 · masked at capture (Phone number masked at capture)

Field	Value
`report_ref`	RPT-2026-81238
`account`	Nordvant Components BV
`amount_eur`	€24,373.01
`region`	Benelux
`owner_role`	Sales Ops
`contact_phone`	+34 ••• ••• 866 · masked at capture (Phone number masked at capture)